Warranty Guidelines
When you shop with Scooter Works we want to make sure you’re happy with your purchase. Sometimes things go wrong and you might have to return an item to us. Whether the goods you’ve purchased are damaged or have broken from use each product has it’s own warranty period. Please contact us to confirm your products warranty period if necessary.
Each product warranty is provided by the manufacturer and any claims will be forwarded to the appropriate contact on your behalf. A manufacture’s case by case decision on any warranty case are final. Please see below for a list of all the typical warranty lengths. Please keep in mind the warranty period is different for each manufacturer and supplier we work with.
What is covered?
Your purchase warranty period starts from the date of receiving your order. If the date your order was received cannot be determined your warranty period will starts from the date you placed your order. Please note, any modifications to the product in any way will void the warranty, for example bar cutting, slit installation etc.
Scooters
Scooters are typically covered for 90 days against snapping or cracking (of specific areas) of the deck or welds which can affect functional geometry.
Each part of a stunt scooter has in independent warranty. In the event of a warranty replacement, each part is warrantied and replaced separately.
Scooter Decks
Scooter decks are typically covered for 90 days against snapping or cracking (of specific areas) of the deck or welds which can affect functional geometry.
Any damage from misuse and scratches / fading to the paint finishes are not covered by warranty. Modification of any kind will void any manufacturer warranty cover. Please note some areas of the deck are not covered (such as blunt plates and cracks around the angled dropouts) which can be be damaged easily but not affect the usability of the product.
Scooter Bars
Titanium and Aluminium Bars will be covered for 30 days against bending and snapping unless otherwise stated. Depending on the manufacturer some warranties cover chipping/ paint defects within this time period.
Chromoly and Steel Bars are covered for a longer period of 90 days, once again unless otherwise stated. Warranty covers bending and snapping.
Scooter Forks
All Scooter Forks will be covered for 90 days against bending or breaking unless otherwise stated.
Stripping or bending of axles and the axle bolts will not be covered. Any modifications or scratching/ chipping to finishes are also not covered.
2 Bolt and SCS Clamps
All scooter clamps (including 2 Bolt and SCS Clamps) are typically covered for 90 days against snapping or cracking unless otherwise stated.
We do not cover stripped and cross-threaded bolts.
Scooter Wheels
Scooter wheels are typically covered for 90 days. Only “dehubbing”, where the Urethane completely separates from the hub, is covered.
For a successful warranty claim the wheel core must be clearly visible.
Chunking, flat spots and bearings are strictly not covered under warranty.
The following listed items are considered consumable and are therefore only covered by warranty at the time of purchase before any use. All bearings (headset/ wheel), Grips, Grip tape, and Scooter Brakes.
Get in touch
If you need to get in touch with us you can do so in a number of ways. You can send us an email via the form on this page or even give us a ring to reach out to us. We aim to get back to all our customers as fast as possible.